1. Information We Collect

We may collect the following categories of information:

a. Personal Information:
– Full name
– Contact details (mobile number, email, address)
– Age and gender
– Identification details (Aadhaar, PAN, etc. if required for verification)

b. Health Information:
– Medical history
– Lab reports and test results
– Doctor referrals or prescriptions
– Appointment details

c. Website Usage Data:
– IP address
– Browser/device information
– Pages visited and time spent

2. Purpose of Data Collection

We collect and use your information for the following purposes:
– To schedule, conduct, and manage your diagnostic tests
– To deliver medical reports to you or your referring doctor
– To maintain records as required by law or medical guidelines
– To send appointment confirmations, reminders, or result notifications
– To improve our services, website, and patient experience
– To contact you for feedback or with service-related information

We do not collect or use your data for any profiling or behavioral advertising.

3. Consent

By using our website or providing your information to us (in-person or online), you consent to the collection and use of your information as per this Privacy Policy.

You can withdraw your consent at any time by contacting us (see Section 9), subject to legal or contractual obligations.

4. Data Sharing and Disclosure

We do not sell, rent, or share your personal data with any third party for marketing. Your data may only be shared in the following cases:
– With our internal medical professionals and authorized staff
– With accredited partner labs (only for referred or outsourced tests)
– With government health agencies if legally mandated
– With IT service providers who manage our website or systems (bound by confidentiality agreements)

5. Data Storage and Security

We take appropriate security measures, both digital and physical, to protect your data from unauthorized access, misuse, or disclosure. All medical records and test reports are securely stored and accessible only to authorized personnel.

6. Data Retention

Your personal and medical information is retained for as long as necessary to fulfill the purpose for which it was collected, or as required by medical laws, after which it is securely deleted or archived.

7. Your Rights

As a data principal under the DPDP Act, you have the right to:
– Access your personal data
– Request correction of inaccurate or incomplete data
– Withdraw consent
– File a grievance in case of misuse

To exercise these rights, you can contact our Grievance Officer mentioned below.

8. Third-Party Tools and Services

Our website integrates third-party tools such as Calendly to provide scheduling services. When you use these features, your interaction may be governed by the terms and privacy policies of the respective third party. Also Calendly may collect certain personal data and use cookies or similar technologies to facilitate scheduling.

Although we have chosen to hide the Calendly cookie consent banner, we inform you that:

• Calendly may collect data such as name, email, selected time slots, and device/browser metadata.

• This data is subject to Calendly’s Privacy Policy.

• By using the scheduling feature, you consent to the processing of your data by Calendly.

If you do not wish to use Calendly, you may contact us directly via phone or email for appointment scheduling. We are not responsible for any data collected or cookies used by Calendly. Please review their Terms of Use and Privacy Policy before using these services. By using our scheduling tools, you agree to Calendly’s use of data and functionalities as embedded within our site.

9. Cookies and Website Tracking

We may use basic cookies to enhance website functionality. These do not collect sensitive information. You may disable cookies in your browser settings.

10. Contact and Grievance Redressal

If you have any concerns, requests, or complaints regarding your personal data, please contact our Grievance Officer:

Grievance Officer
Apex Diagnostics
1st Cross Road, Sai Nagar, Anantapur, Andhra Pradesh 515001
Phone: 085542-24771
Email: support@apexdx.in

11. Updates to This Policy

We may update this policy periodically to comply with legal requirements or changes in our services. Please review this page regularly. Continued use of our services after updates implies acceptance of the changes.